Questions, answered

We walk the house, photograph it and write every line down, in the order of your insurer's estimate. It includes the permit, haul-away and cleanup. See How pricing works.

The size and pitch of the roof, the layers, the deck, the material, code items and matching.

The city or county decides. When your job needs one, we pull it and it's a line in the estimate.

A roof is usually a few days once it starts. The start depends on the season, the weather and the crew's calendar, and we give you a window in writing.

A state contractor registration, an EPA certificate and insurance. They're on the registration page, and the footer of every page.

Paint in older homes can contain lead. EPA's rule covers paid work that disturbs painted surfaces in those homes, with limited exceptions: minor repairs under 6 square feet inside or 20 square feet outside, though window replacement and demolition are always covered. Tell us the year the house was built, and see Registration and insurance for what we hold.

We stop, show you and price it on a written change order before we go on.

In writing, before the work, signed by you.

A deposit to order material and schedule the crew, a payment when the roof is on, and the balance after the walk-through. The amounts are in your contract.

A named lead. You get their name and number before the first day.

Our workmanship warranty is written in your contract with its term and what it covers. The manufacturer's warranty on materials is separate. Neither covers a later storm.

Not at this time. If you need help covering your deductible, a bank or credit union can talk it through with you.

We don't negotiate your claim, work on commercial buildings or start a rebuild before a signed contract.

Usually yes. Roof work is outdoors. Interior work we plan around your family, and we tell you when a room will be unusable.